Reception: Monday to Friday, 9:00 AM to 5:00 PM (JST)
IT Services
Friendly, Dependable Help When Technology Gets in the Way
When a computer won’t start, email stops syncing, or a printer refuses to cooperate, you need someone who can help you get back to work. Our IT support services give your team a dependable place to turn for everyday technology problems.
In keeping with how we approach accounting and tax work, we explain what went wrong and what we did about it in plain terms, without the jargon.
Get in Touch
Need help with an IT issue, or want to discuss support for your team? Contact us by telephone or send us an inquiry.
How We Help
Practical help with the technology your team uses every day.
Your team can contact us with everyday technology questions and problems, from login issues and error messages to software that isn’t behaving as expected.
Many common issues can be diagnosed and resolved remotely, which keeps disruption to a minimum and gets your staff working again sooner.
We set up new computers, accounts, and software for new team members, and remove access cleanly when people leave.
Applications
Most day-to-day IT problems involve the software your team relies on.
We help troubleshoot email, calendars, and business applications, including accounting software, and get printers and other peripherals working with your systems.
Hardware
When equipment or connections fail, work stops.
We help diagnose problems with computers, laptops, and network connections, and advise whether a repair, an upgrade, or a replacement makes the most sense.
How It Works
Getting Started Is Simple
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Get in touch by telephone or through our online contact form. Tell us a little about your accounting, tax, or IT question so we can understand the nature of your inquiry.
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We’ll discuss your circumstances, answer preliminary questions, and help identify which services may be appropriate.
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Based on your requirements, we’ll explain the proposed scope of services and provide an estimate of the associated fees. This gives you an opportunity to understand the engagement before proceeding.
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Once the scope of services and terms are agreed upon, the engagement can begin. We’ll work with you to establish the necessary next steps and communication arrangements.
FAQ
Contact us by telephone or through our online contact form. Tell us about the issue or the support your team needs, and we’ll help identify an appropriate next step.
IT support helps you resolve problems as they come up. Managed IT services add ongoing monitoring, maintenance, and planning to help prevent many problems before they affect your team. Learn more about our managed IT services.
Fees depend on the scope of services you need. After an initial consultation, we’ll explain the proposed scope and provide an estimate before any engagement begins.
A short description of the issue or the support you need, roughly how many staff and devices you have, and the main software you use. We’ll let you know if anything else is needed.